Privacy Policy

To provide bespoke safari planning, secure required government permits, and manage seamless bookings, we collect the following categories of information:

We process your information solely for lawful, transparent, and defined travel operational purposes, including:

• Designing tailor-made safari itineraries, private tour packages, and travel proposals suited to your preferences.
• Reserving accommodations, lodges, licensed 4x4 safari vehicles, airport transfers, and professional tour guides.
• Procuring official national park permits, conservation passes, and activity permits on your behalf with authorities such as the Rwanda Development Board (RDB).
• Communicating logistical updates, pre-departure briefings, travel advisories, and booking confirmations.
• Responding promptly to inquiries submitted through our website forms, email, and live messaging channels.
• Processing applications for professional tourism internships and student hospitality training programs.
• Distributing opt-in newsletters, seasonal safari updates, and exclusive East Africa travel insights (which you may unsubscribe from at any time).
• Complying with statutory reporting, safety compliance, accounting, and legal requirements in the Republic of Rwanda.

In line with Rwandan Data Protection Law and applicable data protection principles, we process your information under the following legal bases:

• Contractual Necessity: To fulfill our obligations in providing travel proposals, itineraries, bookings, and logistical arrangements agreed upon between you and Global Line Safaris.
• Consent: Where you have provided clear, affirmative consent (e.g., subscribing to our newsletter, disclosing voluntary dietary/health requests, or submitting internship applications).
• Legal Obligation: Where required to comply with local laws, tax reporting, tourism regulations, and park authority rules.
• Legitimate Interests: To improve our website performance, protect against fraudulent inquiries, and ensure security and customer service excellence.

Global Line Safaris will never sell, rent, or trade your personal data to commercial third parties or advertisers. We share information strictly on a need-to-know basis with trusted partners essential to delivering your safari:

• Government & Wildlife Authorities: Official bodies such as the Rwanda Development Board (RDB) and immigration/conservation authorities for gorilla trekking permits and national park access.
• Accommodations & Safari Lodges: Partner hotels, eco-lodges, and tented camps to confirm room reservations and manage dietary or accessibility requirements.
• Local Service Providers: Authorized safari guides, registered transport providers, local domestic flight charters, and partner excursion operators.
• Trusted Service Vendors: Secure infrastructure providers hosting our website, database systems, and secure communication channels who operate under strict non-disclosure and security obligations.
• Legal & Regulatory Authorities: When required by subpoena, court order, or national safety regulations in Rwanda.

Under applicable data protection legislation, you possess distinct rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete data.
• Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data where retention is no longer legally or contractually mandatory.
• Right to Restriction: Request the restriction of data processing in specified circumstances.
• Right to Withdraw Consent: Withdraw consent at any time for processing activities that rely upon prior consent (such as promotional newsletters).
• Right to Object: Object to processing conducted under legitimate interest grounds.